Frequently Asked Questions and Support Issues

I registered but never received a confirmation email or code

Many email servers have implemented rules to identify phishing attempts. Because our confirmation emails contain links and come from a Bulk email provider, they can be mis-identified as junk or phishing emails. Contact from your registered email and we will work with you to manually confirm you email address.

I forgot my Username

You can use your registered email address to login. Once logged in, your username will appear at the top of the web page.

I mis-typed my email address when I registered, and I cannot receive my Confirmation email

You can still login using your username and password, but will have no feature access. Got to "MY ACCOUNT" and correct your email address. Logout and re-login, and you should be taken to the "Awaiting Confirmation" page where you can request a CODE to be sent to your corrected email address. Once received, enter the code.

My password is not working

Use the "Forgot My Password" process. If you do not receive a password reset email, contact us at using your registered email address.

Do you support Multi-factor Authentication? does support 2FA using a TOTP capable device for Paid users only. Click on "MY ACCOUNT", and scroll down to access the Enable 2FA option. This also requires setting up your Recovery Access profile.

My TOTP Authentication device is lost/broken, or my Authenticator codes are not working

Contact us at using your registered email address to describe your issue. We will contact you with instructions.

Do you have a free trial for your premium features?

We do not offer any free trials at this time.

Do you have an option for multiple users and/or multiple months via a Purchase Order?

We do have a Direct Bill/Prepaid option for entities with multiple users that wish to utilize our premium features over an extended period of time. If interested, email us at is a Loch Harbour Group (LHG) website. LHG is a Certified Service Disabled Veteran-Owned Small Business. For over two decades, we have provided flexible and multifaceted professional services to Federal Government, U.S. Military, and private sector clients. We draw upon the varied and accumulated experience within our robust organization to offer our customers reliable and efficient solutions to accomplish their goals.
Contact Us
The Loch Harbour Group, Inc.
6121 Lincolnia Road, Ste 400
Alexandria, VA 22312